"You cannot manage what you cannot measure"
This famous quote by Peter Drucker is everywhere on the web. But there is a confounding issue on the best way, the right tools and the right method for measuring the effectiveness of IS. Even when measuring tool is available, practitioner may face difficulty on how to read and interpret the statistics.
Read more:
Nur Fazidah Elias (2011), “Measuring the Impact of Information Systems in Malaysia”, Proceedings of International Conference on Advanced Science, Engineering and Information Technology (ICASEIT) 2011, 14 – 15 January 2011, Bangi, Malaysia.
Sincerely,
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